Terms & Conditions

The essence of what we want to say...

At Pink n Pastel our focus is on finding the best items, we focus on the overall aesthetic to bring cuteness to our customers!

We scour the globe for the right items, in the best colours, with competitive prices, and fantastic quality. In this treasure hunt, lots of our items are sourced from all across the world, and are imported specifically for you, once you order.

We want you to have a great experience, and to get the items you paid for, in good time, with no hiccups. We strive for 100%, but in volume, errors can occur. If they do, we ask that you please contact us directly and give us the opportunity to try and resolve things for you. Please do refer to our full terms & conditions below, if you would like to see the full details of the terms you agree to when using our website.

In reality, you are making magic - buying the most wonderful items from all across the globe, to your doorstep, in only a few days, with just a few clicks.

See what treasures you can find, here.

Want more info? See more below:

Returns & Refund Policy

Liability Limitation

Returns and Refund Policy

Our refund / return policy is 14 days. If 14 days have passed since receiving your item(s), unfortunately we can’t offer you a refund or exchange.

As per our delivery information, typically all of our orders will be dispatched within 1-4 days and received within 7-14 business days. Please refer to our delivery information for more details.

Open your package with care and do not discard the packaging. If a refund and/or return is being organised we must ask that items are returned in the condition they were received in, in the original packaging and with everything included.

If there are any issues upon arrival, please take photos so we can liaise with the courier & supplier effectively. Failure to provide evidence or to return the item could result in a refund being withheld.

Returns

Please do not send your purchase back to the manufacturer.

To organise a return, please contact us at support@pinknpastel.com

To complete your return, we require a receipt or proof of purchase.

It is important to note we do not cover the cost of returning a package, the return address will be provided upon notifying us of a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, and be in the original packaging.

Refunds

If you have entered your address incorrectly and not informed us. We are unable to issue a refund once the order has been shipped.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Once we receive your return and confirm the product is as described, a refund will be issued. It can take up to 8 business days for the funds to show in your account.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to support@pinknpastel.com

Please note, we will talk you through the exchange process including evidence, return, and replacement, if this situation arises.

Information we collect

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How information is collected

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why do we collect information

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.

What happens with the information

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How we communicate

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

Cookies & Tracking

Cookies are small pieces of data stored on a site visitor's browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site.

Websites uses cookies for important reasons, such as:

To provide a great experience for visitors and customers.
To identify registered members (users who register for an account).
To monitor and analyse the performance, operation and effectiveness of our website.
To ensure our platform is secure and safe to use.

You can check which cookies are used by any website using Chrome's built-in cookie view. While in incognito mode, click the Secure icon next to the URL bar and then select Cookies.

Here are some of the cookies we may use on your browser, through our website host, and why.

Cookie Name - XSRF-TOKEN - Used for security reasons - For a Session - Type: Essential
Cookie Name - hs - Used for security reasons - For a Session - Type: Essential
Cookie Name - svSession - Used in connection with user login - For 12 months - Type: Essential
Cookie Name - SSR-caching - Used to indicate the system from which the site was rendered - For 1 minute - Type: Essential
Cookie Name - _wixCIDX - Used for system monitoring/debugging - For 3 months - Type: Essential
Cookie Name - _wix_browser_sess - Used for system monitoring/debugging - For a Session - Type: Essential
Cookie Name - consent-policy - Used for cookie banner parameters - For 12 months - Type: Essential
Cookie Name - smSession - Used to identify logged in site members - For a Session - Type: Essential
Cookie Name - TS* - Used for security and anti-fraud reasons - For a Session - Type: Essential
Cookie Name - bSession - Used for system effectiveness measurement - For 30 minutes - Type: Essential
Cookie Name - fedops.logger.X - Used for stability/effectiveness measurement - For 12 months - Type: Essential
Cookie Name - wixLanguage - Used on multilingual websites to save user language preference - For 12 months - Type: Functional

Withdrawing consent

If you don’t want us to process your data anymore, please contact us at support@pinknpastel.com

Updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

More information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at support@pinknpastel.com

Terms of Use
1. Acceptance of Terms
By accessing and using this website, you agree to be bound by these Terms of Use. If you do not agree with any part of these terms, please refrain from using the site.

2. Intellectual Property
All content on this website, including text, images, graphics, and logos, is protected by intellectual property laws. You may not reproduce, distribute, or modify any content without explicit permission.

3. User Conduct
You agree not to engage in any unlawful or harmful activities while using this website.
Respect other users and refrain from posting offensive, defamatory, or harmful content.
4. Disclaimer
This website provides information for general purposes only. We do not guarantee the accuracy or completeness of the content.

5. Limitation of Liability
We are not liable for any damages arising from your use of this website. Use it at your own risk.

6. Modifications
We reserve the right to modify these terms at any time. Check this page periodically for updates.

7. Governing Law
These terms are governed by the laws of the United Kingdom. Any disputes will be resolved in the appropriate courts.

Liability Limitation
1. Acceptance of Terms
By using our online retail store, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using the site.

2. Limitation of Liability
We shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from your use of our website or any products purchased.
Our liability is limited to the purchase price of the product(s) in question.
3. Exclusions
We do not accept liability for:

Loss of profits, revenue, or business opportunities.
Damage to reputation or goodwill.
Any third-party claims against you.

Costs arising from, including time off work and waiting in, for issues with a delivery or product. Any costs or perceived aggrievance relating to delivery issues, including any perceived liability caused by delay, damaged items, or non-delivery of an item. For the purposes of this website use, delivery time is not of the essence.
4. Reasonableness
This limitation of liability clause is reasonable and proportionate to the risks involved.

5. Governing Law
These terms are governed by the laws of the United Kingdom. Any disputes will be resolved in the appropriate courts.